Journey FAQ
Getting started
What is Journey?
Journey is an AI trip planner for iPhone. Tell it where you’re going, or the kind of trip you want, and it drafts a day-by-day plan. Invite your group to plan with you, settle choices with a vote, keep every booking in one wallet and get reminders while you travel.
Is Journey on iPhone and Android?
Journey is coming to iPhone first. This site will link to the App Store as soon as it’s live. There’s no Android version yet.
Do I need an account?
Yes. Sign in with Apple, Google or email so your trips are saved and your group knows it’s you. You need to be at least 13, and people aged 13 to 17 need a parent or guardian’s permission.
What if I don’t know where to go yet?
Start in Discover, where you’ll find trip ideas and destination guides. Or tell Journey what you’re in the mood for, your budget and who’s coming, and it will suggest places to go.
Planning with AI
How does Journey plan a trip?
Tell Journey where and when, who’s coming and what you like. It drafts a day-by-day itinerary with places to see and eat, and fits in anything you’ve already booked or already want to do. If you’ve planned the trip yourself, you can bring it into Journey instead.
Can I change the plan Journey makes?
Yes. Ask Journey in plain words, like “fill the gap after lunch on Day 2.” It suggests a fix, and nothing changes until you tap Add. You can also add, move or remove stops yourself.
Are Journey’s suggestions always right?
No. Journey’s plans are written by AI, so a place may have closed or a travel time may be off. Treat the plan as a starting point and check hours, prices and times with the place itself before you rely on them.
Group trips
How do I plan a trip with friends?
Create the trip, then invite people with a link, a code or a QR code. Everyone sees the same plan, talks in the trip chat and votes in polls. The organizer decides who can edit; Help explains the roles.
How many people can join a trip?
Up to 12 people, including you.
Do the people I invite have to pay?
No. A Trip Pass covers everyone on the trip, and people a subscriber invites can join, see the plan and use the chat for free.
How do group polls work?
When the group can’t decide on a place or activity, start a poll in the trip chat. The winner goes straight onto the day the poll’s creator picked, and they can move it later.
Can I ask Journey questions in the group chat?
Yes. Anyone on the trip can ask Journey in the chat, and Journey can suggest ideas to the group. It uses the trip and the recent messages to answer.
Saving ideas and Discover
How do I save places from Instagram or TikTok?
In the app you’re watching, tap Share and choose Journey, or paste the link into Journey. Journey finds the places in the reel or post and lets you add them to a list or straight to a trip.
What is Discover?
Discover is where you find your next trip: trip ideas Journey puts together and destination guides for places you’re curious about. Save anything you like to a list and plan it later.
What’s in a destination guide?
The essentials for a place: the weather, getting around, what to know before you go, useful apps to download, and things to do, eat and drink. When you ask Journey about a place, it starts from the guide.
Bookings and Wallet
Can I book flights and hotels in Journey?
Not inside the app. When Journey suggests a stay, flight or activity, it links you to the provider’s own site to book. Some of these are affiliate links, so we may earn a commission. The price you pay stays the same.
How do I add a booking I already made?
Upload a photo or screenshot of the confirmation, scan its QR code, or forward the confirmation email to your Journey address. Journey reads it, shows you the details to check, then puts it on the right day and in your Wallet.
Can my group see my bookings?
Only if you choose. Each booking is for Just me or the Whole group. Documents you store in Wallet, like a passport copy, are only visible to you.
Does Journey work offline?
Your Wallet does. Tickets, confirmations, documents and maps saved for offline use stay on your phone and open with no signal. They show what Journey knew the last time it synced.
Does Journey sync with my calendar?
Yes, if you allow it. Journey adds your bookings to a separate Journey calendar and updates them when they change. It doesn’t read your other events.
On the trip
Will Journey tell me when to leave?
Yes. Journey works out the travel time to your next stop and sends a time-to-leave alert. Times are estimates, so leave extra room for flights and trains.
What notifications does Journey send?
Time-to-leave alerts, group updates and booking reminders. Each kind has its own switch in the app under You.
Plans and pricing
Is Journey free?
Some of Journey needs a paid plan. What you can do for free, what each plan includes and its price are all shown in the app before you buy.
What’s the difference between a Trip Pass and a subscription?
A Trip Pass is a one-time purchase for one trip. It covers everyone on that trip and is priced by the size of the group. A Monthly or Yearly subscription covers you on all your trips, and the people you invite join for free.
What if more people join than my Trip Pass covers?
The organizer pays only the difference to the next group size. Nobody else is charged.
How do I pay?
On the US App Store, Journey opens a secure Stripe checkout in Safari. Everywhere else, you pay through your App Store account. Your card details never reach Journey.
How do I cancel a subscription?
It depends on where you subscribed. If you paid with Stripe, use the manage link in your purchase email, or open You, then Journey+ in the app. If you paid through Apple, open Settings on your iPhone, tap your name, then Subscriptions, and choose Journey. Deleting the app doesn’t cancel a subscription.
Privacy
Does Journey sell my data?
No. We don’t sell your personal information or use it for third-party advertising. The Privacy Policy has the details.
Who can see what I add to a trip?
Everyone on the trip can see its plan, chat, polls and bookings marked for the whole group. Bookings you keep to yourself and documents you store are only visible to you.
Does Journey send my information to AI providers?
Only what it needs to answer. To plan a trip, answer a question or read a confirmation, Journey sends the relevant details to the AI provider, which processes them for us and returns the result.
Still have a question?
The Help page covers accounts, reporting and deleting your account. Or email contact@download-journey.app and we’ll get back to you.
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