Privacy Policy
1. Who we are and what this covers
Journey is a trip planning app from Palette Apps ("Journey", "we", "us"). This policy explains what information we collect when you use the Journey app and related services, how we use it, who sees it, and the choices you have.
It does not cover the booking sites, airlines, hotels, map services or other third parties that Journey links to. They have their own privacy policies.
2. Information we collect
Information you give us
| What | Examples |
|---|---|
| Account | Name, email address, and the identifier from Apple or Google if you sign in with them |
| Travel preferences | Interests, pace, budget level, home airport, preferred maps app and currency, and anything you type about how you like to travel |
| Trips | Destinations, dates, number of travelers, itinerary, saved places and links, lists, ratings and photos you add |
| Bookings | Photos or screenshots of confirmations, scanned QR codes and barcodes, emails you forward to your Journey address, and the details read from them: provider, dates, times, addresses, confirmation numbers, seat or room details, and traveler names |
| Documents | Files you choose to store in Wallet, such as a passport copy, insurance or eSIM details |
| Group activity | Messages, polls and votes in a trip's chat, the photos and videos you choose to send there, and who is on each trip |
| Invites | The first name of each person you invite |
| Conversations with Journey | What you ask the assistant and what it answers |
| Support | What you send when you contact us |
A confirmation you upload or forward may contain information about other travelers, or part of a payment card number. We use it only to show the booking. Please share other people's details only with their permission.
Information collected with your permission on your device
- Location, to show where you are on the trip map and time the way to your next stop. We do not store your location or share it with your group.
- Photos, only the photos and videos you choose to send or upload.
- Contacts, only the people you pick to invite. See "People you invite" below.
- Calendar, to add and update Journey's own events.
- Notifications, a device token so we can send alerts.
Information collected automatically
- Device type, operating system, app version, language and time zone.
- How the app is used, such as screens opened and features used, plus crash and error reports.
- IP address, which gives an approximate location.
- When someone shares a link in a chat, our server opens that page once and keeps its title and a copy of its image to show a preview.
Information from others
- Apple, Stripe and Superwall: whether a purchase or subscription is active. We do not receive your card details.
- Other travelers: what they add to a trip you share, which may include your name on a booking.
- Booking partners: whether a booking was completed after you followed a link, so that commissions can be counted.
People you invite
When you invite someone from your contacts, you pick them in the iPhone's own contact picker. Journey does not read your address book. We store only the first name of each person you choose. Their phone number or email address stays on your phone, where it is used to open a message in Messages or Mail.
3. How we use information
We use the information above to:
- create and sign you in to your account;
- draft, store and update your trips, and tailor suggestions to your interests and group;
- read the bookings you add and place them in Wallet and on the right day;
- run group features: invites, chat, polls and shared bookings;
- send the notifications you have turned on, such as time to leave, group changes and booking reminders;
- sync bookings to your calendar and keep tickets available offline;
- provide paid features and keep track of your plan;
- answer support requests;
- understand how the app is used, fix problems and improve it;
- keep Journey secure and prevent misuse;
- meet legal obligations.
We do not use your information to show you third-party advertising.
4. How Journey's AI uses your information
Journey uses AI models from outside providers to draft itineraries, answer questions, find places in the links you save, read your booking confirmations, and suggest ideas in group chat.
To do this, the relevant content is sent to the provider for processing. That can include your trip details, the names of the people on the trip, preferences, messages to the assistant, recent group chat messages when someone asks Journey in the chat, and the confirmations you upload.
- Providers process this content on our behalf to return a result to Journey.
- AI results can be wrong. You are shown booking details to confirm before they are saved.
5. Who sees your information
We do not sell your personal information, and we do not share it for targeted advertising.
People on your trips. Everyone on a trip can see its plan, chat, polls, the list of travelers, the first names of people who have been invited, and bookings marked for the whole group. If you edit a message, the group can still see the earlier version. A booking you keep to yourself stays in your own Wallet. Documents you store are visible only to you. The organizer can see who has joined.
Anyone with an invite link. An invite link shows the trip’s name, dates, cities and cover photo, and the name of the person who sent it, to anyone who opens it, before they sign in.
Service providers. Companies that help us run Journey process information for us under contract. The categories are:
- cloud hosting and storage;
- AI model providers;
- maps, places, directions and weather;
- push notification and email delivery;
- subscription and purchase management;
- analytics and crash reporting;
- customer support tools.
Payments. If you use the United States App Store, you pay on Stripe's checkout page on the web. Stripe processes the payment and receives your payment details and the email you give at checkout. Our subscription provider, Superwall, runs that checkout and sends its purchase emails, so it receives your checkout email too. Everywhere else, Apple processes purchases made through the App Store. Card details are handled by Stripe or Apple and never reach us.
Booking partners. When you follow a link to book, we pass the trip details needed to fill in the search, such as destination, dates, and number of guests and rooms, along with a code that identifies Journey as the referrer. We do not send your name or email. Once you are on the partner's site, their privacy policy applies. Journey may earn a commission from these links.
Apple and Google. If you sign in with them, buy through the App Store, or sync to their calendar, they handle that information under their own policies.
Legal and safety. We may disclose information if the law requires it, or to protect the rights, property or safety of our users, the public or Journey.
Business changes. If Journey is involved in a merger, sale or reorganization, information may be transferred as part of it. We will tell you if that happens.
6. Permissions you control
Each of these is off until you allow it, and you can change your mind at any time in the app under You, or in your iPhone settings.
| Permission | What Journey does with it | If you say no |
|---|---|---|
| Notifications | Sends time-to-leave alerts, group updates and booking reminders. Each kind has its own switch. A chat alert shows the sender's name and the message. | No alerts. The notification list in the app still works. |
| Location | Shows where you are on the trip map and times the way to your next stop. We do not store your location, keep a history of where you have been, or share it with your group. | The map still works, without showing where you are. |
| Calendar | Adds your bookings to a separate Journey calendar and updates them. Journey does not read your other events. | Bookings stay in Journey only. |
| Photos | Sends or uploads only the photos and videos you pick. | You can still use the rest of the app. |
| Contacts | Opens the contact picker when you invite someone. Journey keeps only the first name of each person you choose. | You can still invite people with a link or a code. |
7. Storage on your device, retention and deletion
On your device. Tickets, confirmations, documents and maps saved for offline use are stored on your phone so they work without a connection. Anyone who can unlock your phone may be able to see them. You can remove offline copies under You, then Offline wallet.
How long we keep information. We keep your information while your account is open. Past trips stay in your account until you delete them.
Deleting. You can delete a booking, a document, a trip or your whole account in the app.
- When you delete your account, we delete your personal information within 30 days. Copies in backups are removed as those backups expire.
- Deleting your account deletes your chat messages and the photos and videos you sent. A poll you started stays, so the group keeps its result. Trips you organize are deleted for everyone on them.
- If you leave a trip without deleting your account, the messages and plan items you added stay visible to that group.
- If someone reports a message, we keep a copy of that message so we can review the report, even if the message is later removed.
- We may keep limited records where the law requires it, for example purchase records, or to resolve disputes and prevent misuse.
Deleting your account cancels a subscription bought through Stripe automatically. It does not cancel an App Store subscription: cancel that in your Apple account settings. The app shows how.
8. Your choices and rights
In the app you can edit your profile and preferences, change what each traveler on your trips can do, choose whether a booking is shown to the group, turn each permission and notification on or off, and delete your content or account.
Depending on where you live, you may also have the right to:
- ask what personal information we hold about you and get a copy;
- have it corrected or deleted;
- object to or limit certain uses;
- withdraw consent you have given;
- not be treated differently for using these rights.
To make a request, email contact@download-journey.app from the address on your account. We may need to confirm it is you. We respond within the time the law requires.
California. California residents have the rights above under state law. We do not sell personal information or share it for cross-context behavioral advertising.
Europe and the United Kingdom. If you are in the European Economic Area, the United Kingdom or Switzerland, we process your information to provide the service you asked for, with your consent (for example for location and notifications), and for our legitimate interests in keeping Journey secure and improving it. You can complain to your local data protection authority.
9. Children
Journey is not for children under 13, and we do not knowingly collect their personal information. People aged 13 to 17 may use Journey only with a parent or guardian's permission.
If you believe a child under 13 has given us information, contact us at contact@download-journey.app and we will delete it.
10. Security and international transfers
We protect your information with safeguards that include encryption in transit and at rest, and limits on who can access it. No system is completely secure, so we cannot guarantee security. Use a strong sign-in method and keep your device locked.
If a breach affects your personal information, we will notify you as the law requires.
Journey is operated from the United States. If you use it from another country, your information is transferred to and processed in the United States and other countries where our service providers operate. Where the law requires it, we use recognized safeguards for these transfers.
11. Changes to this policy
We may update this policy as Journey changes. If a change is significant, we will tell you in the app or by email before it takes effect. The date at the top shows when it was last updated.
12. Contact
Palette Apps
Email: contact@download-journey.app