Terms of Service
1. Agreement
These Terms of Service are an agreement between you and Palette Apps ("Journey", "we", "us"). They cover the Journey mobile app and any related websites and services (together, the "Service").
By creating an account, joining a trip, or using the Service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility and accounts
You must be at least 13 years old to use Journey. If you are 13 to 17, you may use Journey only with the permission of a parent or guardian, who agrees to these terms on your behalf. Purchases must be made by an adult or with an adult's permission.
You can sign in with Apple, Google or email. You agree to:
- give accurate information and keep it up to date;
- keep your sign-in details secure;
- tell us promptly at contact@download-journey.app if you think someone else has used your account.
You are responsible for what happens under your account. One person may not hold an account on behalf of someone else without their permission.
3. What Journey is, and is not
Journey is a trip planning and organizing tool. It helps you draft an itinerary, plan with a group, save places, keep your bookings and tickets in one place, and get reminders while you travel.
Journey is not a travel agent, tour operator, airline, hotel or booking service. We do not sell, operate or control any flight, stay, tour, restaurant, transport or activity. We do not take payment for travel.
You are responsible for your own travel decisions, including:
- passports, visas, entry rules, vaccinations and travel insurance;
- checking that times, prices, addresses and opening hours are correct with the provider;
- your safety and the safety of the people you travel with.
4. AI-generated plans and suggestions
Journey uses artificial intelligence to draft itineraries, answer questions, suggest places, read the bookings you add, and offer ideas to your group.
AI output can be wrong, out of date or incomplete. For example, a place may have closed, a travel time may be off, or a detail read from a confirmation may be incorrect. Treat everything Journey suggests as a starting point and check what matters before you rely on it.
- When Journey reads a booking you add, you are shown the details to confirm before they are saved. Please check them.
- "Time to leave" alerts and travel times are estimates. Journey is not responsible for missed flights, trains, tours or reservations.
- Prices shown as estimates are not offers. The provider's own site shows the real price.
- Destination information, such as entry requirements, tipping customs or emergency numbers, is general guidance. It is not legal, medical, safety or immigration advice.
5. Bookings, third-party sites and commissions
When Journey suggests a stay, flight or activity, it links you to a third party's website or app to book. That booking is a contract between you and the third party. Their terms, prices, cancellation rules and privacy policy apply, not ours.
- We do not guarantee availability, price or quality of anything a third party provides.
- Changes, cancellations, refunds and complaints about a booking are handled by the provider you booked with.
- A booking appears in Journey only after you add it and confirm the details.
Commissions. Some links are affiliate links. If you book through one, we may earn a commission from the third party. This does not change the price you pay. Suggestions are chosen to fit your trip, and a commission may be one of the factors in which booking sites we link to.
Journey also links to or shows content from other services, such as maps and calendars. We are not responsible for services we do not operate.
6. Plans, payments, renewals and refunds
Some or all of Journey needs a paid plan. What you can do without a plan, what each plan includes, and its price are shown in the app before you buy. Free access, where it is offered, may have limits and may change.
Journey offers these plans:
- Trip Pass. A one-time purchase for one trip that covers everyone on it. Its price depends on the size of the group: 2, 3 to 4, 5 to 8, or 9 to 12 people. A trip can have at most 12. If more people join than the pass covers, the organizer pays only the difference, and nobody else is charged.
- Yearly and Monthly. Subscriptions that cover the subscriber on all their trips. Yearly renews every year and Monthly every month. People the subscriber invites can join, see the plan and use the chat for free.
Prices may change. The price is shown in the app before you buy, and the price shown when you buy is the one that applies.
Billing. Where you pay depends on your App Store country. If you use the United States App Store, you pay on the web: Journey opens Stripe's checkout page in Safari, and Stripe processes the payment. Everywhere else, purchases are made through your Apple App Store account, and Apple charges you. Card details you enter on the web are handled by Stripe and never reach us, and we do not receive or store card details from Apple.
Subscriptions. A subscription renews automatically at the end of each year or month, at the price shown when you subscribed, until you cancel. Cancelling stops the next renewal; you keep access until the end of the period you paid for. How you cancel depends on where you subscribed:
- Apple. Cancel in your Apple account settings.
- Stripe. Cancel from the manage link in your purchase email, or in the app under You, then Journey+.
Refunds. Except where the law requires otherwise, payments are not refundable and we do not give refunds or credits for unused time. Where a refund is given:
- Apple purchases. Refunds are handled by Apple under its policies.
- Stripe purchases. Ask us at contact@download-journey.app. A refund of a Trip Pass ends it, and the trip goes back to the features available without a plan. A refund of a Monthly subscription ends it right away, and your trips go back to the features available without a plan.
Disputed payments. If a payment is disputed or charged back, we may lock the account that made it. The trip that payment covered becomes read only for everyone on it, and the payer's own trips become read only too. Read only means the plan, Wallet and Journey's answers stay visible, but nothing can be changed and Journey can't be asked. The group chat keeps working. Access can be restored when the dispute is resolved in our favor.
Group access. Access a plan gives other people on a trip applies to that trip only, and it may stop for everyone on the trip if the plan ends.
Changes. We may change plans, prices or what is included. Price changes for a subscription apply from your next renewal, and you will be told in advance as required by law and, for Apple purchases, by Apple.
Promotions. Trials, discounts and promo codes are subject to the terms shown when they are offered.
7. Group trips, invites and roles
A trip can be shared with other people through an invite link or code. Anyone who has the link can see the trip’s name, dates and cities and may be able to join it, so share it only with people you want on the trip.
- Organizer. The person who creates a trip is its organizer. The organizer can change what others are allowed to do, remove people, and delete the trip.
- Travelers. People who join can see the trip's plan, chat, polls and any bookings marked for the whole group. Depending on their role, they can also edit the plan.
- Bookings you add. You choose whether a booking is for just you or the whole group, and whether the group can see it. Only share another person's details with their permission.
- Polls. A poll's result may add a place to the trip's plan automatically.
What you post to a trip is visible to everyone on it. You can report a message or block a person from the chat. We review reports and may remove content or accounts that break these terms. If you leave a trip or are removed, content you added to the shared plan and chat may remain visible to the group.
Journey is not responsible for disagreements between travelers, or for what other people do with information you share with them.
8. Your content
"Your content" means what you add to Journey: trip details, messages, saved places and links, ratings, photos, documents, and the bookings and confirmations you upload, scan or forward.
You own your content. You give us a non-exclusive, worldwide, royalty-free license to host, store, copy, process and display it, only as needed to run and improve the Service for you and the people you share trips with. This license ends when your content is deleted, except for copies kept in backups for a limited time.
You confirm that you have the right to add your content, including any information about other travelers, and that it does not break the law or anyone's rights.
We may remove content that breaks these terms. We do not review everything users add and are not responsible for it.
If you send us ideas or feedback, we may use them without owing you anything.
9. Acceptable use
You agree not to:
- break the law, or use Journey to plan or carry out anything unlawful;
- harass, threaten or abuse other people, or post content that is hateful, sexually explicit or violent;
- upload someone else's personal information or documents without their permission;
- upload malware, or try to get into accounts, systems or data that are not yours;
- copy, scrape or bulk-download content from Journey, or use automated tools to access it, except as we allow in writing;
- reverse engineer the app or work around limits on a plan;
- use Journey's AI features to produce content that is unlawful or harmful, or to build a competing product;
- resell or share your access, except by inviting people to your trips as the app allows;
- pretend to be someone else or misstate your connection to anyone.
We may suspend or end access for anyone who breaks these rules.
10. Notifications, calendar sync and offline access
These features are optional and depend on permissions you give on your device. You can turn each one off in the app or in your iPhone settings.
- Notifications. Alerts can be delayed or missed because of your connection, device settings or quiet hours. Do not rely on them as your only reminder.
- Calendar sync. With your permission, Journey adds your bookings to a calendar on your device or account and updates them when a booking changes. Sync runs one way, from Journey to your calendar.
- Offline wallet. Tickets, confirmations and maps saved for offline use are stored on your device. Anyone who can unlock your device may be able to see them. Offline copies show what Journey knew at the last sync and may be out of date.
- Tickets and codes. A ticket or code shown in Journey is a copy of what you added. Whether it is accepted is up to the provider. Keep the original confirmation.
11. Our intellectual property
The app, its design, text, graphics, logos, software, and the trip ideas Journey puts together for Discover belong to Palette Apps or its licensors, and are protected by law.
We give you a personal, limited, non-transferable, revocable license to use the app for planning and taking your own trips. You may not copy, modify, distribute or sell any part of the Service, or use the Journey name or logo, without our written permission.
Itineraries Journey generates for you are yours to use for your own travel.
12. Ending your account
You. You can stop using Journey at any time and delete your account in the app, under You. Deleting your account cancels a subscription bought through Stripe automatically. It does not cancel one bought through Apple: cancel that in your Apple account settings first. The app shows how.
Us. We may suspend or end your access if you break these terms, if we must by law, or if we stop offering the Service. Where it is reasonable, we will give you notice.
What happens next. When an account is deleted, your content is deleted as described in the Privacy Policy. Trips you organized may be removed for everyone on them. Sections of these terms that by their nature should continue, such as 8, 13, 14, 15 and 16, stay in effect.
13. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not promise that:
- the Service will be uninterrupted, secure or free of errors;
- itineraries, suggestions, travel times, prices or destination information will be accurate or current;
- any third-party provider will honor a booking, price or ticket.
Travel carries risk. You are responsible for your own choices and safety. Some places do not allow certain disclaimers, so parts of this section may not apply to you.
14. Limitation of liability
To the fullest extent the law allows, Palette Apps and its owners, employees and partners are not liable for:
- indirect, incidental, special, consequential or punitive damages;
- lost profits, lost data, or the cost of replacement travel;
- missed, delayed, cancelled or changed flights, stays, tours or other bookings;
- the acts or omissions of third-party providers or of other travelers;
- loss or harm resulting from reliance on AI-generated content.
Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) $50.
Some places do not allow these limits, so they may not fully apply to you. Nothing in these terms limits liability that cannot be limited by law.
15. Indemnification
You agree to defend and hold harmless Palette Apps and its owners, employees and partners from claims, losses and costs, including reasonable legal fees, that arise from:
- your content;
- your use of the Service in breach of these terms or the law;
- your dealings with other travelers or with third-party providers.
16. Governing law and disputes
These terms are governed by the laws of the state where Palette Apps is organized, without regard to its conflict-of-law rules.
If you have a concern, contact us first at contact@download-journey.app. We will try to resolve it informally within 30 days.
If it is not resolved, any claim must be brought in the state or federal courts located in that state, and you and we agree to the jurisdiction of those courts. If you live somewhere whose consumer laws give you the right to bring a claim in your local courts, this section does not take that right away.
17. Apple terms
If you downloaded Journey from the Apple App Store:
- These terms are between you and Palette Apps, not Apple. Apple is not responsible for the app or its content.
- Your license to use the app is limited to Apple devices you own or control, as allowed by the App Store's usage rules.
- Apple has no obligation to provide maintenance or support for the app.
- If the app fails to meet a warranty that applies, you may notify Apple for a refund of the purchase price. To the extent the law allows, Apple has no other warranty obligation for the app.
- Apple is not responsible for claims relating to the app, including product liability, legal compliance, consumer protection or intellectual property claims.
- You confirm that you are not in a country under a United States government embargo, and are not on a United States government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
18. Changes to these terms
We may update these terms as Journey changes. If a change is significant, we will tell you in the app or by email before it takes effect. Using Journey after the effective date of an update means you accept it.
19. General
- If part of these terms is found unenforceable, the rest stays in effect.
- If we do not enforce a term, that is not a waiver of it.
- You may not transfer these terms to someone else. We may transfer them as part of a merger, sale or reorganization.
- These terms and the Privacy Policy are the whole agreement between you and us about the Service.
20. Contact
Palette Apps
Email: contact@download-journey.app