Help
When can I get Journey?
Journey is coming to iPhone. This site will link to the App Store as soon as it is available.
How do I join a trip I was invited to?
Open the invite link you were sent, or scan the trip's QR code with your iPhone camera. If you were given a code instead, open Journey and enter it. You will be asked to make an account so the group knows it is you.
Who can change a trip's plan?
Every trip has an organizer, the person who created it. The organizer decides what each person can do. Editors can change the plan. Viewers can read it, chat and vote in polls. Only the organizer can change roles or remove people.
Something Journey suggested looks wrong
Journey's plans and answers are written by AI and can be out of date or mistaken. A place may have closed, or a travel time may be off. Check opening hours, prices and times with the place itself before you rely on them, and tell Journey what to fix.
How do I report a message or block someone?
Press and hold the message in the chat, then choose to report it or to block the person who sent it. We review reports and act on them.
How do I cancel a subscription?
It depends on where you subscribed. If you paid with Stripe, use the manage link in your purchase email, or open You, then Journey+ in the app. If you paid through Apple, open Settings on your iPhone, tap your name, then Subscriptions, and choose Journey. Deleting the app does not cancel a subscription.
How do I delete my account?
In Journey, open You, then choose Delete account. This deletes your account, your messages and the trips you organize, for everyone on them. If you have a subscription, cancel it first. The Privacy Policy explains what is deleted and when.
Contact us
Email contact@download-journey.app and tell us what happened and which trip it was on. We read every message.